Shipping Information
Shipping Policy
Simms provides clear shipping information so customers know what to expect after placing an order, from processing and delivery estimates to tracking updates and support.
Free Worldwide Shipping
Simms offers Free Worldwide Shipping on eligible orders.
Shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
No separate shipping rate is charged at checkout for our Free Worldwide Shipping service.
Shipping Timeline
Please review the estimated order timeline below before contacting customer service about shipment status.
Order Processing
Orders are typically processed within 1–3 days after the order is placed and payment is confirmed.
Estimated Delivery
Estimated delivery time is 2–5 days after shipment, depending on the destination and local delivery conditions.
Tracking Updates
Tracking information usually updates within 1–3 days after shipment. Some tracking links may take time to show movement.
Shipping Destinations
Simms offers worldwide shipping to supported delivery destinations. Delivery availability may depend on the shipping address, local service coverage, and checkout confirmation.
Please enter a complete and accurate shipping address at checkout to help avoid processing delays or delivery issues.
Shipping Rates
Shipping is free worldwide for Simms orders.
Customers are not responsible for separate customs duties, import taxes, brokerage fees, or other government charges under our Free Worldwide Shipping service. If these fees apply, they will be covered by us.
Tracking & Delivery
Order Tracking
Once your order ships, tracking details will be provided when available.
Tracking may take 1–3 days after shipment to update. If your tracking link does not show movement immediately, please allow time for the carrier system to refresh.
- Use the tracking details provided for the latest available delivery status.
- Allow 1–3 days after shipment for tracking information to update.
- Check that your shipping address and contact details are correct.
- Contact Simms customer service if tracking has not updated after the expected tracking update window.
Wrong or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your order details carefully before submitting your purchase.
- If you notice an address mistake, contact Simms as soon as possible at [email protected].
- Include your order number, correct shipping address, and the email used at checkout.
- Address changes may not be possible after an order has been processed or shipped.
- Simms is not responsible for delays caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
Customs, Duties & Taxes
Customs duties, import taxes, brokerage fees, and government charges are included in our Free Worldwide Shipping service.
If any customs duties, import taxes, brokerage fees, or other government charges occur for your shipment, they will be covered by us. Customers should not be charged separately for these costs under the Free Worldwide Shipping service.
Lost, Delayed, or Damaged Packages
Delivery issues can sometimes happen because of address problems, local delivery delays, weather, customs processing, or carrier handling. If your package appears delayed, lost, or damaged, contact Simms customer service for help.
Delayed Packages
If your package is delayed beyond the estimated delivery window, check the tracking details first, then contact us for support.
Lost Packages
If tracking shows no progress or delivery cannot be confirmed, email us with your order number and shipping details.
Damaged Packages
If your package arrives damaged, contact us with your order number and clear photos of the package and item condition.
What to Include When Contacting Us
To help Simms review your shipping question quickly, include the details below in your message.
- Your full name and the email address used at checkout.
- Your order number, if available.
- Your shipping address and any correction needed.
- Your tracking number or tracking link, if available.
- A clear description of the shipping issue.
- Photos if the package or item arrived damaged.
Contact Information
For shipping questions, tracking help, address concerns, customs questions, or damaged package support, contact Simms customer service.
Email: [email protected]
Please include your order details so our team can review your request and provide helpful next steps.
