Privacy & Data
Privacy Policy
This Privacy Policy explains how Simms collects, uses, shares, protects, and retains information when you visit our website, place an order, contact customer support, or interact with our store.
Last updated: April 17, 2026
Information We Collect
Simms collects information needed to operate our store, process orders, provide support, and improve the shopping experience.
The information we collect may depend on how you use the website, what you choose to share, and whether you place an order, create an account, subscribe to emails, or contact customer service.
- Contact details such as your name, email address, billing details, shipping details, and customer support information.
- Order details such as products purchased, order number, purchase date, payment status, delivery details, and return or exchange requests.
- Account details such as login-related information, saved preferences, and account activity if you create or use an account.
- Website activity such as pages viewed, products browsed, device information, browser type, IP address, referral information, and cookie data.
- Messages you send to Simms, including questions about orders, shipping, returns, exchanges, products, or account help.
How We Use Information
Simms uses customer information for practical store operations and customer support purposes.
Order Processing
We use order information to confirm purchases, process payments, prepare orders, manage delivery details, provide order updates, and support returns or exchanges.
Customer Support
We use information you provide to respond to questions about orders, shipping, returns, exchanges, product details, account help, and other service requests.
Website Improvement
We may use website activity and analytics information to understand store performance, improve navigation, troubleshoot issues, and make the website easier to use.
Security & Fraud Prevention
We may use information to help protect the website, review suspicious activity, prevent unauthorized transactions, and maintain a safe shopping environment.
Payment Information
Simms uses PayPal, Stripe, and credit card payment processing to support customer purchases. Payment information is used to authorize, process, and complete transactions.
Please do not send full credit card numbers, payment account passwords, or sensitive payment credentials by email or through general customer support messages.
Cookies & Analytics
Tracking Technologies
Simms uses cookies and analytics tracking to support website functionality and understand how customers use the store.
Cookies may help remember preferences, keep items in your cart, support checkout functionality, measure website traffic, understand browsing behavior, and improve the shopping experience.
You can usually adjust cookie settings through your browser. If you block or remove cookies, some parts of the website may not work as expected.
Email Marketing
If you subscribe to Simms email marketing, we may use your email address to send promotional messages, product updates, store news, sale notices, or other marketing content.
You can unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting us at [email protected].
Even if you unsubscribe from marketing emails, Simms may still send non-marketing messages related to orders, customer support, account activity, or policy updates.
Service Providers
Simms may share limited information with service providers that help operate the store and complete customer requests.
- Payment providers that process PayPal, Stripe, and credit card transactions.
- Order processing and fulfillment partners that help prepare and deliver purchases.
- Website, hosting, security, and technical service providers that help operate the online store.
- Email and communication providers that help send order updates, customer support replies, and marketing emails when you subscribe.
- Analytics and performance tools that help us understand website use and improve the customer experience.
Data Security
Simms takes reasonable steps to help protect customer information from unauthorized access, misuse, loss, disclosure, or alteration. No website, payment system, or electronic storage method can be guaranteed to be completely secure.
Customers are responsible for keeping account login details private and for contacting Simms if they believe their account or order information has been used without permission.
Data Retention
Simms keeps customer information for as long as reasonably needed to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and operate the store.
When information is no longer needed, it may be deleted, anonymized, or retained only as required for legitimate business, security, recordkeeping, or compliance purposes.
Customer Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
- You may request access to certain personal information associated with your account or order history.
- You may ask Simms to correct inaccurate or outdated personal information.
- You may request deletion of certain personal information, subject to order, security, legal, or recordkeeping needs.
- You may opt out of marketing emails by using the unsubscribe link or contacting customer support.
- You may request more information about how your data is used by contacting Simms.
Children’s Privacy
Simms is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Simms, please contact us so we can review the request.
International Users
If you visit or shop with Simms from outside the country where our store operations or service providers are located, your information may be processed or stored in a different country than where you live.
By using the website or providing information to Simms, you understand that your information may be handled in locations with different data protection rules.
Updates
Policy Changes
Simms may update this Privacy Policy from time to time to reflect changes in our store operations, website features, customer support process, or privacy practices.
When changes are made, the updated version will be posted on this page with a revised “Last updated” date.
Contact Information
If you have questions about this Privacy Policy, your personal information, email marketing, cookies, analytics tracking, or customer privacy requests, contact Simms customer support.
Email: [email protected]
Please include your name, order number if applicable, and a clear description of your privacy request so we can review your message.
