Customer Support
Contact Us
Have a question about your Simms order, shipping update, return, exchange, product details, or account? Our customer support team is here to help you get the information you need.
How to Reach Simms
Email us anytime and include the details that will help us review your request quickly.
Please allow 24–48 hours for a reply. Customer service is available Monday–Friday, 9:00 AM–6:00 PM.
Customer Support Email
[email protected]What to Include
To help us respond clearly, please include as much relevant information as possible in your message.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an existing order.
- A short description of the issue or question.
- Product name, size, color, or other details for product questions.
- Photos or screenshots, if they help explain the request.
Support Topics
Contact Simms for help with common customer service needs before, during, or after your purchase.
Order Support
Need help with an order? Email us with your order number, checkout email, and a clear note about what you would like us to review.
Shipping Support
For shipping questions, include your order number and the delivery details you want us to check, such as tracking status or address concerns.
Returns & Exchanges
If you need return or exchange help, include your order number, item details, and whether you are asking about a return, exchange, or next steps.
Product Questions
Ask us about Simms products, sizing, styles, or item details by sharing the product name and any specific question you have.
Account Help
For account-related questions, send the email connected to your account and describe the access or account issue you are seeing.
General Questions
Not sure where your request fits? Send us a message with the details, and we will review it during customer service hours.
Contact Form
Use the Form on This Page
If a contact form is available on this page, you can use it instead of sending a direct email.
Please include the same details listed above so our team can understand your request and respond with the most useful information.
Your Privacy Matters
Information you share with Simms customer support is used to review and respond to your request. Please keep your message focused on the support issue and avoid sending unnecessary sensitive personal information.
Thank you for contacting Simms. We appreciate your message and will review your request as soon as possible during customer service hours.
