Returns & Exchanges
Return Policy
Simms wants your return experience to be clear and simple. Please review the policy below before sending any item back to us.
30 Days Free Returns
Simms offers 30 Days Free Returns on eligible items.
The 30-day return window begins on the date your order is delivered. To start a return, customers must contact customer service first and receive the correct return instructions and return details.
Email [email protected] before sending any return. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
Items must meet the return requirements below to be eligible for return review.
- The return request must be made within 30 days of delivery.
- Items must be unused, unworn, unwashed, and in original condition.
- Items should include original tags, labels, packaging, and accessories when applicable.
- Customers must provide the order number or proof of purchase.
- Returns must follow the customer-service instructions provided by Simms.
Non-Returnable Items
Some items cannot be returned unless the item arrives damaged, defective, or incorrect.
Used or Worn Items
Items that show signs of wear, washing, damage, stains, odor, alteration, or outdoor use may not be accepted.
Missing Packaging
Items missing original tags, labels, packaging, or included accessories may be declined after inspection.
Final Sale Items
Items marked final sale, final clearance, or non-returnable at the time of purchase are not eligible for return or exchange.
Personal or Custom Items
Customized, personalized, intimate, or hygiene-sensitive items may not be accepted for return unless required by applicable law.
How to Start
Return Instructions
Please do not mail a return package before receiving instructions from customer service.
To begin a return, email [email protected] with your order details and return request. Our customer service team will review your message and provide the correct return instructions and return details.
- Include your order number and the email address used at checkout.
- List the item or items you want to return.
- Explain the reason for your return request.
- Attach photos if the item arrived damaged, defective, or incorrect.
- Wait for customer-service instructions before sending the item back.
Return Shipping Cost
Eligible approved returns are free within the 30-day return window.
Customers must contact customer service first to receive return instructions. If a package is sent without approval or does not follow the provided return details, the return may not be accepted.
Refund Process
Once your returned item is received and inspected, Simms will review the return for eligibility. If approved, the refund will be issued to the original payment method.
- Refunds are processed after the returned item is received and inspected.
- Refund processing time is 3–15 days after inspection is completed.
- Your bank, card issuer, or payment provider may need additional time to post the refund.
- Items that do not meet the return requirements may be declined.
Exchanges
If you need a different size, color, or item, please contact customer service first. Exchange availability may depend on current inventory and item eligibility.
In some cases, the fastest option may be to return the eligible item for a refund and place a new order for the replacement item.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact Simms customer service as soon as possible.
- Email [email protected] with your order number.
- Include clear photos of the item, packaging, and the issue.
- Do not send the item back until customer service provides instructions.
- Our team will review the details and help with the next steps.
Contact Information
For return questions, exchange help, refund status, or item eligibility, contact Simms customer service before sending anything back.
Email: [email protected]
Returns sent without contacting customer service first may not be accepted. Thank you for reviewing the Simms Return Policy before starting your return.
